VOIP Phone Services

Phone Systems in Lubbock, Wolfforth, & beyond !

What is VOIP ?

Technology that allows a business to have a PBX phone service without the costs and complexity of a expensive onsite-PBX phone system.

In today’s business world, it’s not uncommon to have employees, clients, and sub-contractors spread out all over the world. If you regularly make international calls using a traditional phone system, your costs could be off the charts! Why waste thousands of dollars on a regular copper phone provider, when VoIP can save you so much money? At Design Lubbock, we offer VoIP solutions for every business that you can manage your tele-communications with ease and reliability for a fraction of the price.

Carrier Services

We offer affordable customized carrier solutions that can reduce costs, and ensure excellent voice quality.

Disaster Recovery

Maintain business continuity and stay in touch with customers and business partners should the unexpected occur.

PBX Hosting

Our cloud PBX gives you all you’d expect from enterprise phone systems, but fits affordably in nearly any small business budget.

Premise Based

Our premise based PBX system gives you all you’d expect from an enterprise phone system, while residing inside your network.

With VoIP phone systems from Design Lubbock, you can:

  • Monitoring – your hosted system is monitored and maintained 24/7
  • Maximize your convenience – as long as you have Internet connection, you can use your VoIP system wherever you are
  • Save money – by cutting down your communications costs
  • Simplify communications – with a user-friendly interface
  • Support – Backed by one of the nations largest Phone Providers !

Design Lubbock VOIP – Partnered with the Best !

We have partnered with PULSAR 360 to provide the best technology, service, and more to you, at the best price without compromising quality.

VOIP Service in Lubbock

 

Experienced. Reliable. Connected. Customer-focused.

 

Unparalleled Experience & Expertise

 

  • With our origins dating back to 2001, pulsar360 is one of the oldest VoIP/digital phone service companies in the United States and Canada.
  • “We seeded what is now the Cloud Communications as a Service (CaaS) industry.”
  • Since then, we have evolved into a full-service communications provider, offering comprehensive voice, data, and cloud-based solutions.
  • We are continually expanding and improving our portfolio of products and services through partnerships and acquisitions.
  • Our top-notch team of professionals has over 210 years of combined experience building and managing communications networks.

Superior Network Infrastructure

  • Pulsar360 is proud to be one of a handful of providers with facilities and networks in both the United States and Canada. We have been perfecting our platform and network for over 10 years. Our operating platforms are some of the most automated in North America.
  • As a standard practice, we provide automatic failover and/or redundant paths to all of our customers.
  • You get peace-of-mind with pulsar360’s unique redundancy, fail-over, and disaster recovery solutions for networks of all sizes.

OUR RELIABILITY COMES FROM REDUNDANCY

Trunk Redundancy
We provide connectivity for each SIP trunk to two of our data centers at no additional charge. Both datacenters are live and operational at all times, for both inbound and outbound calls.

National Network Redundancy
Each datacenter has connectivity to several national networks. If there is a problem with quality or service issues with one network, calls are routed to another.

DID Redundancy
We duplicate your DIDs in two datacenters. If there is an issue at one center (equipment, power, connectivity, etc.) inbound calls are automatically rerouted to the other datacenter.

Hosted IP-PBX Redundancy
We can mirror-image a specific customer’s features and functionality in two separate servers in different datacenters.

Toll-Free Redundancy
We dual-load all of your toll-free numbers into two databases. In the event of a major failure at one carrier, we can move all of your toll-free numbers to a secondary carrier for handling. This move takes approximately 15 minutes to download to all of the downstream databases nationwide.


Carrier Partnerships

  • We have access to assign and move telephone numbers in over 10,000 rate centers throughout the United States and Canada, and in the metropolitan areas of over 60 countries around the world.
  • We are partnered with numerous global carriers and competitive local exchange carriers (CLECs) via redundant connections, enabling us to provide a fully meshed network for the utmost in reliability.
  • We partner with numerous underlying carriers, ILECs and CLECs including CenturyLink, XO, TW, Peerless, IntelePeer, Windstream, Bandwidth, and others. We have datacenter MPLS hubs with several of these providers enabling us to provide on-net connectivity from the customer to our datacenters.
  • These relationships provide us with:
  • A global voice peering grid, connecting more than 60 carriers.
  • Direct-connected facilities with the operating companies that own the “last mile”.
  • Standards-based, best-in-class, carrier-grade infrastructure offering geographic redundancy.

Customer Service You’ll Love

  • We pride ourselves in providing the utmost in service for our customers and partners… 24 hours a day, 365 days a year. Entrust your service to us and you will see a demonstrable difference in processes, flexibility, and manageability. Your satisfaction is our number one priority!
  • You get unparalleled customer support 24x7x365 via our service center and interactive service ticketing system.
  • IP phone sets, routers, switches and IAD devices are shipped directly to our partners pre-provisioned. We have the ability to “flash” multiple devices – instead of a one-by-one approach. We provide live installation support and advance warranty replacement.

Whether you represent a start-up or a large enterprise, wholesale or retail-focused, we provide a consultative approach to delivering customized, cutting-edge solutions to suit your specific needs.